One Platforms does not provide any refund for our online classes and our ebooks, videos, video books, audio books, sold on our websites and mobile App, under any circumstances. To maintain the integrity of our intellectual assets, refunds cannot be provided once access is granted. One Platforms does not provide any refund or credit on our ebooks, video books, audio books, online classes, and other intellectual services and products, sold in our online stores on our websites and mobile app: https://www.enutrition.me, and https://www.enutrition.online
Last Updated: [11 April, 2026]
Thank you for purchasing from enutrition.me (the “Website”), owned and operated by [eNutrition Network Corporation] (“Company,” “we,” “us,” or “our”).
Please read this policy carefully. By making a purchase, you agree to the terms below.
1. PRODUCTS COVERED
This policy applies to:
– Paperback books published by our company, eNutrition Network Corporation and by Dr.Su Li, Ph.D., our company director.
– Physical Proprietary products created by us (as listed on our Website)
2. GENERAL RETURN POLICY FOR PHYSICAL PRODUCTS
2.1 Return Window
You may return physical products within 30 days of the delivery date.
2.2 Condition Requirement
Returned items must be:
– Unused
– In original packaging
– In the same condition as received
– Books must be free of marks, damage, or wear
2.3 Non-Returnable Items
The following cannot be returned:
– Items marked as “non-returnable.”
– Items returned after 30 days
– Items showing signs of use or damage
– Digital products (ebooks, if applicable)
2.4 Return Process
To initiate a return, please contact us at [ enutrition.me.online@gmail.com] with:
– Your order number
– The item(s) you wish to return
– Reason for return
We will provide return shipping instructions within 2-3 business days.
2.5 Return Shipping Costs
– If the return is due to our error (wrong item shipped, defective product), we will cover return shipping costs and provide a prepaid label.
– For all other returns, the customer is responsible for return shipping costs. These costs are non-refundable.
2.6 Restocking Fee
$6.99 CAD restocking fee applies for each return.
3. REFUNDS
3.1 Inspection and Processing
Once we receive and inspect the returned item, we will notify you of approval or rejection within 5 business days.
3.2 Approved Refunds
If approved, your refund will be processed and credited to your original payment method within 5-10 business days.
3.3 Partial Refunds
Partial refunds may be granted for:
– Items not in original condition
– Items damaged or missing parts for reasons not due to our error
– Items returned after the 30-day window
4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
4.1 Reporting
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at [ enutrition.me.online@gmail.com] with:
– Your order number
– Photos of the damage or defect (if applicable)
– Description of the issue
4.2 Resolution
We will arrange for a replacement or full refund, including return shipping costs if we require the item back.
5. ORDER CANCELLATIONS
5.1 Before Shipping
Orders may be cancelled within 24 hours of purchase for a full refund. After 24 hours, the order may have already been processed for shipping and cannot be cancelled.
5.2 After Shipping
Once an order has shipped, it must be returned under the standard return policy.
6. EXCHANGES
We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
7. HOW TO CONTACT US
For any questions about refunds or returns, please contact us:
Email: [ enutrition.me.online@gmail.com]
We aim to respond to all inquiries within 3-5 business days.
